GRIEVANCE POLICY FOR STUDENTS AND PARENTS
Good relationships between our AIES and the community give our students a greater chance of success. Within the AIES environment, we support the right of any member of the community to have issues and concerns addressed and resolved. When this happens, we need to know the procedure to have concerns heard and acted upon. These concerns may relate to a wide range of issues.
To promote good relationships within the AIES community and to give students a greater chance of success.
All parties concerned must act respectfully, honestly and with compassion throughout the process.
AIES reserves the right to suspend or terminate any meeting where these principles are not upheld.
Students with a grievance:
- Should complete a Feedback/Complaints form and report to the directly to Management. They can be accompanied by their parents / guardians.
- The AIES management must launch an investigation of the grievance
- All reasonable efforts must be made to resolve the matter amicably
- The AIES management must always be cognisant of reportable matters and must act accordingly
Parents/ Guardians with a grievance could:
(The parent/ guardian may choose to have an advocate to support them.)
- Arrange a time to speak to the relevant teacher(s) about the problem
(Note: Parents / Guardians are not to enter classrooms or offices about a grievance without prior arrangement. All teachers’ responsibilities during class time is with the students.)
- Let the teacher know what the issue is and allow a reasonable time frame for it to be addressed and subsequently resolved
- AIES will take every reasonable step to ensure that grievances are dealt with and finalised within a 20 day period.
Escalation of Unresolved Concerns
Arrange an appointment with the AIES management if the issue has not been resolved within a reasonable time frame. The AIES undertakes to address all matters in a timely manner.
In the unlikely event that the issue is not resolved, a letter addressed to the Board of Governors, outlining the concerns, is the final step in the process.
Written: October 2018
Review Date: Within 1 (one) year
Persons Responsible: Head of AIES and Board of Governors